Shipping & Returns

Thank you for supporting my independent business. Because my collection features fragile, insect specimens and vintage items, I have specific care, shipping, and return requirements to protect these pieces.

Shipping Info

Shipping is via Royal Mail Tracked 2nd Class for UK orders, and International Tracked for outside of the UK. At present I cannot ship to EU countries (with the exception of the Print Club) due to recent changes in EU legislation. I will of course update here and on my social media if that changes. The Print Club letters are sent untracked with stamps.

I package my pieces using a mixture of new and where possible reused packaging, reduce my environmental impact. With almost ten years experience shipping my pieces around the world, I rarely have issues with damage even when reusing packaging.

I generally have one shipping run a week, often but not always on a Thursday. You will receive an email with shipping info once I have shipped your order and entered the information to my websites shipping platform. Once I have sent an order, I will have only the same information on its whereabouts / delivery date as you’ll have in the shipping confirmation email.

Return Info

1. Statutory Right to Cancel (UK Orders Only)

Under the UK Consumer Contracts Regulations, UK-based customers have the right to change their mind and cancel their order for a full refund.

  • Notification: You must notify me via email at info@selinagrazia.com within 14 days of receiving your item.

  • Return Shipping: You must post the item back to me within 14 days of your return notification.

  • Return Costs: You are responsible for arranging and paying for return shipping. Because my items are fragile, I strongly recommend using Royal Mail Tracked (with appropriate compensation cover) or an equivalent tracked shipping service.

2. Condition & Diminished Value Deductions

My framed insects and vintage pieces are fragile, often one-off items.

  • Original Packaging: Items must be returned in their original protective packaging (bubble wrap, sturdy outer boxes) to avoid transit damage.

  • Deductions: By law, if an item is returned damaged, altered, or shows signs of handling beyond what is necessary to inspect it, I reserve the right to deduct the lost value from your refund (up to 100% of the value if the item is unsellable).

3. International Orders (Non-UK & Non-EU)

I ship worldwide to select non-EU countries. Please note the following regarding international orders:

  • Customs and Import Duties: You are solely responsible for any local import duties, taxes, or customs clearance fees.

  • Biological/Wildlife Regulations: It is the buyers responsibility to ensure that importing real insect specimens is legal in your destination country. I am not responsible for items seized, delayed, or destroyed by international customs border control.

  • International Returns: For change-of-mind returns outside the UK, you must cover all shipping costs, tracking, and insurance. You must clearly mark the customs form as "Returned Goods - No Commercial Value" to prevent duplicate customs charges upon re-entry to the UK.

4. Damaged or Faulty Items

Every item is thoroughly inspected and securely packaged before dispatch. However, if your item arrives damaged in transit:

  • Notification: You must email me at info@selinagrazia.com within 48 hours of delivery.

  • Evidence: Please include your order number and clear photos of both the damaged item and the external packaging.

  • Return Process: You will need to arrange the return shipping. Once I receive the item and verify the damage, I will refund your full purchase price and reimburse you for the return shipping cost, capped at the maximum value of a standard Royal Mail Tracked service (please retain your postage receipt). I will not reimburse for excessively expensive premium couriers.

5. Exclusions (Bespoke & Custom Orders)

  • Custom Pieces: Any custom-commissioned insect displays or bespoke frame alterations, pieces gilded to order or otherwise made specifically to buyers request are final sale and cannot be returned or refunded for change of mind.

How to Process a Return

  1. Email info@selinagrazia.com with your order number and reason for return.

  2. Wait for my return address and confirmation before posting. This may take up to a week depending on my workload and admin time.

  3. Securely package the item and send it via an insured, tracked courier.